Terms & conditions
Last updated: 2026-08-22
These terms govern your use of this website and any purchase from Nicky's Glow (“we”, “our”). By placing an order you accept them. If anything is unclear, message us before you buy — we'd rather have a conversation than fine print.
What we sell
We sell handmade natural cosmetics: solid shampoos, conditioner bars, hair treatments and pet grooming products. Our products are cosmetics, not medicine. They are not intended to diagnose, treat, cure or prevent any disease or condition. Nothing on this site should be read as a medical claim.
Ingredients and patch testing
Our products contain plant extracts, macerates, powdered botanicals, vegetable oils, essential oils and honey. Natural ingredients can still cause allergic reactions. Patch test on a small area of skin (inner forearm) and wait 24 hours before first use. Discontinue if irritation occurs. The full ingredient list is printed on every label; if you have a known allergy, check it before buying and message us with any questions.
Orders and pricing
Prices are shown in US dollars (USD). An order is confirmed when you receive our confirmation (by email, WhatsApp, or the payment confirmation page). We may refuse or cancel an order due to a pricing error, lack of stock or suspected fraud; any payment received is refunded in that case. Prices may change without notice, but never for an order already confirmed.
Payments
Card payments are processed by Stripe. Nicky's Glow never sees or stores your full card number. We also take orders by WhatsApp or email, in which case we send you a total and a payment link. No order ships until it's paid in full.
Shipping
We ship within the United States. Because every batch is made by hand, orders are prepared during the week and all packages ship on Mondays via USPS. Carrier delivery times are estimates, not guarantees. You receive a tracking number when your order ships. If local delivery or pickup is offered, it's shown at checkout. Please double-check your address: we aren't responsible for packages sent to an incorrect address provided by the customer.
Returns and refunds
For hygiene reasons, we can't accept returns of opened or used products. If your order arrives damaged, incorrect or incomplete, message us within 7 days of delivery with a photo and we'll make it right — replacement or refund, your choice. If a product causes a reaction, stop using it and tell us; we want to know.
Natural products
Because they're made with natural ingredients and no synthetic preservatives, color, scent and texture may vary slightly between batches. That's normal, not a defect. Every product carries its batch date; use it within the period shown on the label and store it away from sun and moisture.
Pet products
The MimiPaws line is formulated for dogs. Do not use on cats or other animals. Avoid contact with eyes. Consult your vet if your pet has a skin condition.
Intellectual property
The Nicky's Glow name, logo, photographs, copy and site design belong to Nicky's Glow. They may not be copied or used commercially without written permission.
Limitation of liability
To the fullest extent permitted by law, Nicky's Glow's liability for any claim relating to an order is limited to the amount paid for that order. We are not liable for indirect or consequential damages. Nothing in these terms limits rights the law gives you that can't be waived.
Governing law
These terms are governed by the laws of the State of [STATE], United States. Any dispute will first be addressed in good faith between the parties.
Changes
We may update these terms. The date of the latest update is shown above. Changes apply to orders placed after the publication date.
Contact
Email hello@nickysglow.com or message us on WhatsApp from the site.